Why do we need personal information when buying even for the 0 EUR tracks?
0 EUR tracks are on promotion and they are a part of SIM TRAXX Store system. Its an international online store and we are obliged by laws and tax offices to get this information, at least Your country location for the VAT tax purposes. We don’t really care about Your personal information and we don’t sell them. We don’t know though what the governments and world elites will do with them. Nevertheless informations are stored on our secure servers, we also have the https protocol in place so they are as safe as possible from unauthorised people and companies. In case You really don’t want to give Your real name etc. You can always create Your alter-ego 😀 Just make sure that You register an email that You have access to so You can later re-login to SIM TRAXX account to download any new updates and tracks.
PS. Soon we will also have material products like t-shirts, racing gloves, hoodies, sim gear etc. and Your address will be needed for the delivery of these.
You don’t know how to login to SIM TRAXX account to download tracks or updates?
You didn’t receive a password or purchase confirmation to Your email?
You probably mispelled an email address while registering or registered non-existing email address or in rare cases email landed in Your spam/junk folder or was blocked by Internet Service Provider (ISP). In these cases please contact us on email email@example.com or best on our Discord info/support/news Forum by clicking the link: (https://discord.com/invite/SndE9nU) and send direct message to SIM TRAXX KonRad and we will sort this out.
You sent us an email or contacted through Discord, Instagram, Facebook, Twitter but didn’t get response?
We are very busy creating tracks and we receive alot of messages daily. As we are a small company, sometimes You need to wait for answers abit longer. However You can still try to resend the message asking for priority response or text or call us on our mobile phone in Poland (0048 506 298 922) if its very important and You can’t wait, especially if You have an upcoming racing or simracing event and need a track done fast or have technical problems. We are not like many other big tech or social media companies where You can’t even contact or call or ask questions and get answers in anyway (You all probably know who we are speaking about 😀 ) We have a real CUSTOMER SERVICE even though we are a very small company and sometimes You need to wait longer.
You don’t know which new tracks or updates have been released?
You can always check the info on our website or Discord info/support/news Forum or follow our social media. We are also working on new scratch made tracks distribution system that will support various notifications soon.
You know that new update or new track have been released but You can’t see them in DOWNLOADS section of Your SIM TRAXX account?
Please contact us on email firstname.lastname@example.org or on our Discord info/support/news Forum by clicking the link: (https://discord.com/invite/SndE9nU) and send direct message to SIM TRAXX KonRad. We will quickly refresh Your account and You will be able to re-login to SIM TRAXX account and You will see all new tracks and updates in DOWNLOADS section.
Can’t download the track after purchase or link is invalid/missing?
Please contact us on email email@example.com and/or please re-login after some time and check once more, because We may be uploading new updates and there might be short downtime periods. How do You receive updates to tracks?
At the moment You can login to Your SIM TRAXX account and see all the tracks You purchased in the DOWNLOADS section. Links for new updates are auto-updated on the account so when we upload any new update then the link for each track will change and You can download the new update, so when last time You checked for e.g. PROVENCE ALPS and it was 1.1, now You will see 1.21 and You can click to download. We will also soon add notifications via email sent directly from the store. Your track has dissapeared from Your SIM TRAXX account?
Please contact us on email firstname.lastname@example.org and we will add the track back to Your account. Apologies for system problems, we are working on a new much better track distribution system which will be available soon.
Bought some tracks separately and now want to upgrade to SIM TRAXX Membership or Multipacks?
Please email to email@example.com and tell us the amount You have spent on Your purchases. We will then send You a discount code for purchasing Memberships or Multipacks. This way You get a better deal for many tracks.
Can’t unpack track files or track doesn’t work after unpacking?
Please try to unpack the files with other unpacker. We recommend using 7-Zip. Remember to unpack tracks to assettocorsa/content/tracks folder. We are also working on new solutions and soon You will be able to install tracks also directly from AC Content Manager.
Track downloaded is different than You bought?
You bought a track which is in Pre-Order and therefore real download link is not available yet and has been replaced by a free “dummy” track. The link will be updated soon after Early Access or v1.0 is released.
You bought a track, multipack or membership and You don’t know if You have to pay more for updates?
No, all future updates are included in the price for tracks, multipacks and SIM TRAXX FOREVER membership. The only exceptions are AC TRAXX Membership 1 year and SIM TRAXX Ultimate Membership 1 year – You are getting updates for 1 year and after that You should consider supporting us more by buying more years.
Your track doesn’t look like on our screens or videos? You are missing 3d grass?Can’t setup tracks to drive at night? Can’t change seasons of the year? Can’t setup FX RAIN?
Our screens and videos are done with 4K resolution and ULTRA settings. Setup everything on ULTRA on Your PC.
Also most of our tracks now are using FX GRASS and other nice features like night lighting, seasons of the year, FX RAIN and more.